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"Not Responding" message

Anonymous
2019-11-15T18:21:31+00:00

Office 3013/ Excel and word.  Mostly excel:  recently I have screen fade, lock-up and "Not responding" message shows top left.  If I just sit back and wait, program finally responds and I can proceed.  I would like to find the cause and repair action.  thanks

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2019-11-19T15:42:15+00:00

    Looks like, as I said above, most programs I use, Word, excel, and MS solitaire (is this the culprit?), lock up for 15-20 seconds and sometimes more.  Screen turns to a faded white, although you can still see the open program.

    Havent tried all in Safe mode as yet.  Have Extensions= Print friendly PDF,  Plus, TrendMicro Anti-virus (never had problems with this), 

    Have run Malware Bytes-all O.K.

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  3. Anonymous
    2019-11-17T22:26:34+00:00

    Sorry....didnt work.  still getting the Not responding.  any other ideas?   

    OK...went through all the checks..It is my Windows 10/64 computer (laptop).  every program used shows same message....pauses for maybe a minute, then responds.  This is happening in excel, word, Outlook (most used programs)

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  4. Anonymous
    2019-11-16T17:18:44+00:00

    I use hibernation....will try your fix.  thanks

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  5. OssieMac 48,001 Reputation points Volunteer Moderator
    2019-11-16T02:46:34+00:00

    Do you shut your computer down when not using or put it into hibernation? I have a laptop that I generally just close the lid and it goes into hibernation. Occasionally I get a problem similar to what you describe and my fix is to perform a re-start.

    I speculate that something gets out of kilter and the re-start makes it all good again. "Re-start" is preferable to "Shut down" and  "start up" again because I understand that re-start does somewhat more than shut down and start up.

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