MS Project 2016 Save Issues

Question

I am having issues with my MS Project. I will make updates to a schedule, I will click the Save icon prior to closing the file. When I click X, I am prompted to save my changes. If I click Yes, nothing happens...the file does not close. If I click no, or force the close, when I reopen the file, none of my updates are saved, and I am back to the point when the file was opened.

If I try to Save As, the newly saved file is corrupt and will not open.

If I export to Excel, the issues persist. I copy the tasks from Excel and paste into a new Project template, then format those tasks with correct indentations, and save the file, when I reopen the file, The first half of the schedule is inactive and all of the formatting I applied is gone.

This does not happen with every file. It may or may not occur with the same file twice.

IT has uninstalled Office 365 and MS Project Pro, and reinstalled in an attempt to correct the problem...it did not.

Has anyone else encountered this issue?

Does anyone know how to correct this issue?

Answer 1

Hi Brent,

Good day!

Noted on this. Please feel free if you need further assistance and if this solution resolve your issue, kindly let me know as well so we can close it.

Thank you,
Jennifer

Answer 2

Hi Jennifer,

Our IT department does not permit caching of files. I have tried this and "View Cache Status" and "Clean Up Cache" are grayed out. I am checking with IT to confirm this. Once I get an official answer, i can update my reply.

Thank You!

Brent Casey

Answer 3

Hi BrentCasey,

Good day!

I'm Jennifer, Independent Advisor here to work with you on this issue.

Have you try to clear cache? Please follow below steps on this link.

https://www.epmpartners.com.au/blog/clearing-mi...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Should you have further assistance? Please feel free to let me know. Hope this helps you.

Thank you,

Jennifer