Azure logic apps - Office365 connection problem

Question

Azure logic apps - Office365 connection problem

Carlos Martins 26

Hi all,

I am having problems connecting with outlook within Azure logic apps.
I followed the steps in this guide: https://learn.microsoft.com/en-us/azure/connectors/connectors-create-api-office365-outlook
But when I try to select outlook, either as a trigger or action, I get a connection error as below:

Please check your account info and/or permissions and try again. Details: Unauthorized clientRequestId:.....

Tried many things, even reached chat with Azure suport but couldn't fix it.
Tried many regions, but had same issue.

Any one could help?
Thanks in advance.

MayankBargali-MSFT 70,991 Reputation points Moderator

2020-07-22T03:30:51.897+00:00

Hi @Carlos Martins

Can you share the full exception messages that you are getting along with the trigger/action name?
Carlos Martins 26 Reputation points

2020-07-22T03:36:31.98+00:00

Hi @MayankBargali-MSFT ,

Here is the message:
Please check your account info and/or permissions and try again. Details: Unauthorized clientRequestId: 4C19CE06-52B2-415A-A294-13776C919253 serviceRequestId: a2d9e6e9-4fda-4830-9f26-281c869b78d6

The action is:
Send an Email (V2)

I have a trigger that that runs when a SFTP folder is altered. It is working fine. Just can't perform the action.

Thanks
MayankBargali-MSFT 70,991 Reputation points Moderator

2020-07-22T07:03:41.303+00:00

Hi @Carlos Martins

I have looked into the logs and I can see the same authentication issue while creating the test connection for your logic app. Want to confirm if you have tried to change the connection and add a new one and see if it helps you. I have tested the scenario at my end and I was not able to reproduce the issue.

If you are still facing the issue I wish to engage with you offline for a closer look and provide quick and specialized assistance, please send an email with the subject line “Attn:Mayank” to AzCommunity[at]Microsoft[dot]com referencing this thread.

Answer accepted by question author

1 additional answer

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MayankBargali-MSFT 70,991 Reputation points Moderator

2020-07-22T03:30:51.897+00:00

Hi @Carlos Martins

Can you share the full exception messages that you are getting along with the trigger/action name?
Carlos Martins 26 Reputation points

2020-07-22T03:36:31.98+00:00

Hi @MayankBargali-MSFT ,

Here is the message:
Please check your account info and/or permissions and try again. Details: Unauthorized clientRequestId: 4C19CE06-52B2-415A-A294-13776C919253 serviceRequestId: a2d9e6e9-4fda-4830-9f26-281c869b78d6

The action is:
Send an Email (V2)

I have a trigger that that runs when a SFTP folder is altered. It is working fine. Just can't perform the action.

Thanks
MayankBargali-MSFT 70,991 Reputation points Moderator

2020-07-22T07:03:41.303+00:00

Hi @Carlos Martins

I have looked into the logs and I can see the same authentication issue while creating the test connection for your logic app. Want to confirm if you have tried to change the connection and add a new one and see if it helps you. I have tested the scenario at my end and I was not able to reproduce the issue.

If you are still facing the issue I wish to engage with you offline for a closer look and provide quick and specialized assistance, please send an email with the subject line “Attn:Mayank” to AzCommunity[at]Microsoft[dot]com referencing this thread.

Answer 1

MayankBargali-MSFT 70,991 Moderator

Hi @CarlosMartins-2798

The below error means that the operation that you are trying to perform doesn't have the required permission.

Please check your account info and/or permissions and try again. Details: Unauthorized clientRequestId: 4C19CE06-52B2-415A-A294-13776C919253 serviceRequestId: a2d9e6e9-4fda-4830-9f26-281c869b78d6

I was able to reproduce the issue at my end once I have created a new user in my Active Directory account that doesn't have the mailbox for that user. When I logged in with this user credentials I can see the same behaviour at my end.

Please verify whether the user that you have login in has a mailbox created and has required permission. You can reach out to your team/admin to confirm the same.

Carlos Martins 26 Reputation points

2020-07-22T17:05:29.007+00:00

Hi @MayankBargali-MSFT ,

Thanks again for your support. Seems that you are correct, for some reason I don't have an email at my contact info. The problem is that I can't change that. Any idea how to do it? is that what you meant?

Regards,
srikanth mannepalli 0 Reputation points

2023-04-17T14:43:28.7766667+00:00

I switched to a new connection but still facing the issue following issues

Answer 2

Carlos Martins 26

Hi @MayankBargali-MSFT ,

Just wanted to thank you again for your support.
I was able to fix the problem. It was a small stupid mistake from my side.
Since I have a Office 365 account, I was trying to use Office 365 outlook option while creating the action. Using Outlook.com worked fine.

Wish you all the best.

Regards,
Carlos

MayankBargali-MSFT 70,991 Reputation points Moderator

2020-07-23T03:34:35.583+00:00

Hi @Carlos Martins

Thanks for the update. Glad to know that the issue is resolved now.
Peijin He 1 Reputation point

2022-11-27T09:54:11.547+00:00

Saved my life

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Azure logic apps - Office365 connection problem

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