AADSTS50020 School Email Login Please Help!!!

Jason Robertson 1 Reputation point

I recently had to clear my cookies and cache to get a website to work and can no longer sign into my school email account. I've seen a bunch of different threads, but nothing seems to work. I can still access my email on my phone because it is still signed in. When I go into azure, it seems like I don't have permission to add users or do anything. I've also tried adding mail.google.com to the approved site listings in chrome. Can anybody please help?

Request Id: aefc9082-d72d-4a15-8eb0-98fc468e4402
Correlation Id: 54eac104-bddd-4e0b-9507-3af068b83cd5
Timestamp: 2021-08-08T14:52:51Z
Message: AADSTS50020: User account 'XXXX@Monique gmx .XXX.edu' from identity provider 'live.com' does not exist in tenant 'University of XXX' and cannot access the application 'google.com'(XXX Gsuite test) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. James Hamil 22,431 Reputation points Microsoft Employee

    Hi @Jason Robertson , have you looked at this thread or this one? They give some good ways to resolve this issue. Please look them over and if the solutions don't work we can open a free support ticket.


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