Access employees emails

Question

Hi 

I have a small company & employed someone just before the pandemic to complete training & then train the rest of the staff i paid for all the training for her with my customer & she was dealing directly with them. She was supposed to copy the wider team on all corresponadnce for wider training to happen concurrently but hasn't  & i'm struggling to get the required info. All working from home now so makes things harder. 

Is there a way for me to access her emails without her consent its a company email & all policys & procedures have been set up to allow for this i just dont know how to do it & IT support company shut at the moment. 

Thanks

Answer 1

Hi Jennifer Heneghan,

Based on your description "all policys & procedures have been set up to allow for this", if you have the delegate permission for her mailbox, you can refer to below article to add her mailbox to your Outlook profile and then check her emails: 

Manage another person's mail and calendar items

However, if you cannot access her mailbox after trying the steps in above document, then a possible reason is that your account doesn't have the correct permission to her mailbox. In this situation, if your account has the correct administrator permission, you can refer to below article to assign permission and try again to check the result: 

Accessing other people’s mailboxes in Office 365

Please feel free to let me know if you have any problems when doing so and need further suggestions, I'll be glad to continue to help you.

Best regards,

Jennifer