Stuck in a Loop - Microsoft Office 365

Question

Hi, I just renewed my Office 365 license under this account (previously was using another account). However, I am stuck in a loop where I keep moving between the two windows shown in the picture. Would appreciate some help on the matter.

Answer 1

If you renew Office under a new MS Account you would then lose access to docs/OneDrive stored on the Original MS Account

Or do you mean change the email account associated with your MS Account https://office.com/myaccount

Answer 2

If you renew Office under a new MS Account you would then lose access to docs/OneDrive stored on the Original MS Account

Or do you mean change the email account associated with your MS Account https://office.com/myaccount

Hi I am changing the email account associated with the MS account. It was originally tagged to my college account and now, I want to migrate to my own account.

Unfortunately, the system is locking me out of even using iMAP settings for my emails.

Answer 3

You can't access anything that was associated with your college account (e-mails, OneDrive storage, etc.) from your new, "home user" account.

However, you should be able to back up your old e-mail, assuming that you still have access to your college account. See https://support.microsoft.com/en-us/office/back-up-your-email-e5845b0b-1aeb-424f-924c-aa1c33b18833.

Answer 4

How do I switch to my current account?

Answer 5

Uninstall the current version of Office. Remember to also get rid of any old trial versions (look in the list of installed programs under App & Features in Windows 10 Settings). Delete any saved passwords for the old account. Then start fresh with your new installation from https://www.office.com/myaccount.