One Note

Question

I am having trouble distributing lessons to my students. 

I get the error:

Something failed, the API cannot share any more information at the time of the request.

I have had a partial transfer of some lessons to some students but not all, it is very messy as some things have transferred across but not to all students. Most of the time I get the error message above.

Please advise.

Answer 1

Hi All, 

Service Health Dashboard has indicated that issue SP210229 has been resolved as of Wednesday, April 29, 2020, at 12:00 AM UTC**.**If you are still experiencing an issue, please let us know by posting a new thread as this may indicate either a scoping issue or an independent problem. 

Regards,

Neha

Answer 2

Hi Ella,

This issue was posted to the Service Health Dashboard (SHD) as incident SP210229 starting at April 20, 2020, at 2:02 AM UTC. The user experience of this incident is: Users may experience delays when utilizing OneNote. This issue may affect EDU users in Australia when accessing OneNote Class Notebooks or performing sync actions. Tenant administrators can view current information and updates in Service Health Dashboard (SHD) via the link here. 

https://admin.microsoft.com/AdminPortal/Home#/servicehealth

Moreover, I checked your account in our tool and I can see that your tenant is affected with this service incident.

I will be closing this thread from further posting, so the affected customers can easily identify the information. You may subscribe to this thread or refer to SHD for the updated information. I will also post back here once the issue has been resolved. 

Thanks, 

Neha