Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi Clarrice_28,
Thanks for trusting us and posting in this community, according to your description, considering that your question is focused on Power Apps, which is beyond our support scope, I would like to suggest you post a new thread in Microsoft Power Apps Community, this is our dedicated platform that can cope with the related questions and issues.
We are willing to help you, but we are afraid of providing any incorrect information that may not benefit for you, we sincerely hope you can get these problems resolved with the help of experienced supports and community members' help. We also welcome any community members to share new ideas about your problems if one has related experiences.
Your understanding will be highly appreciated.
Best Regards,
Arck