Billing error

Question

Unable to renew subscription. I'm trying to pay for another year of Microsoft office. My subscription runs out this month. I would like to change to a monthly subscription this time, but it will not accept payment from me, and as I press to go to Paypal, Microsoft calls error and returns me to the accounts page. Then refuses to accept another attempt to pay. This happens for monthly and yearly.

Why is this happening? I'm paying from Britian and the account asks for USD, does that make any difference? Surely, Paypal sorts the difference automatically.

What do I do? I will have to switch to a different provider if I cannot pay for this one.

Thank you.

Answer 1

Thank you for your answer. Yes, my MS account. I couldn't find the appropriate option. I am logged in from UK, but the amount is quoted in USD. Do you think that might be the problem? I have no idea why it thinks I'm in the US. Do you know how I can correct that assumption?

Answer 2

Thank you. Very helpful.

Answer 3

Hi Katrina,

Before contacting MS support, you may check the link below and see if it helps.
https://support.microsoft.com/en-ph/help/402659...

You can only use PayPal accounts that have a credit card or confirmed bank account as a funding source. To use PayPal with your Microsoft account, make sure your PayPal account uses an accepted funding source.

Please let me know if you have any other questions.

Regards,
John

Answer 4

You have posted to an Office 2019 group which is not a subscription product

Are you logging on to your MS Account https://office.com/myaccount

If so and you originally installed in the UK there should be no mention of USD

Answer 5

Hi Katrina,

I am John, an Independent Advisor and a Microsoft user like you. I am here to work with you on this issue.

I apologize for the inconvenience. This community is a user-to-user forum and we do not have access to user data nor authorize to do so. That being said, I highly recommend contacting Microsoft support for this issue.

You can find Microsoft's local hotlines here:
https://support.microsoft.com/en-us/help/405170...

Or via live chat:

1. Go here https://support.microsoft.com/en-us/contactus/
2. Click "Open Get Help app" button
3. Type Talk to an Agent
4. Choose "Office & Microsoft 365 (for Home)"
5. Choose "Billing" as your issue

There might be a longer waiting time due to the current situation. Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.

Please let me know if you need any further assistance.

Regards,
John