Pointer not recording

Question

'Record Pointer' does not work on my Home & Business 2019 MSO . It works fine my partners Office Home and Student 2016 ver. Is there a way around this. Or a setting that can be changed to make it work. Tried reboots and one monitor only, Toggling the 'record pointer' icon on/off has no effect.

Any suggestions

Answer 1

I appreciate your response. Should you have any other Office concerns, don't hesitate to post back in the Community.

Thanks.

Answer 2

Thanks for the suggestion Regile but no change. It is interesting that in the 2019 ver. The mouse movement does not get recorded when using the " Screen Recording " tab but  A few icons away is the "record slide show icon" which does record pen and mouse movement. 

The end product is a little different but it looks like I will have to get used to recording things that way.

   Not sure if the 2016 ver has the same two options.  Thanks again

 Regards Peter Mac

Answer 3

Hi Peter,

Thanks for reaching out in the Community. I hope you're doing great, in spite of the issues you're experiencing in PowerPoint. Let's sort this out.

I would suggest that you start PowerPoint in safe mode, and see if there are add-ins that might be causing this.

If the issue also occurs in safe mode, try repairing PowerPoint. If the issue still persists after repairing PowerPoint, I highly recommend that you reinstall Office. There's a possibility that there are corrupted system files that's hindering PowerPoint to work properly.

To notify me and have me get back to you, simply reply to this post.