Personal Vault Error Msg - But it's empty...

Question

For the last week or so, there's a red cloud with a white "x" on my OneDrive icon. When I right-click on the OneDrive icon, it says "OneDrive needs your attention. Your personal vault isn't up to date." It also prompts me to unlock my vault so I do using 2FA and leave it open for the max amount of time available under settings. This didn't solve the problem.

So I removed everything from my personal vault on my desktop, laptop, smartphone, and tablet. This didn't solve the problem either.

I've used Google Drive for years but because I use so many office apps every day, I decided to move to OneDrive. I purchased extra storage space. And I've been so impressed with its integration with Edge and the Office apps that I'm going to move my business from GSuite to Office 365 for Business - assuming there's a SKU available for small businesses with about 10 employees. But.....

But I _really_ need to get this OneDrive problem resolved before I push the move to Office 365 for Busineiss. And even if not, it's still a problem.)

All respectful advice is greatly appreciated!

John

Answer 1

Hi Ctrl-Z,

Thanks for posting your concern in the Community. Working with files in OneDrive should not be a hassle.

However, here in the Community Forum, OneDrive has already reached it’s end of support. You may see this*article** for more information.*

To get the best assistance, we strongly recommend submitting your concern to our OneDrive Email support. Please follow these steps:  Sign in to onedrive.com using any browser.  Click the ? icon (Help icon) on the top banner of the page.  Select Email OneDrive Support, submit your concern and then follow the prompts to request support.

You can also visit OneDrive Help Center for additional help.

To notify us and have us get back to you, simply reply to this post.