Error code 135011

Question

Hello,

I am having troble logging in my outlook and using MS office packages on my laptop.

Answer 1

Hi Elyssa,

Thanks for querying in this forum.

According to the error message you provided, it is caused by “Device used during the authentication is disabled.”

It means this device has been disabled to access Office 365 by admin. If you are not an admin, you may contact your admin to check whether it is the situation. Go to Azure AD admin center > Azure Active directory > Devices, check the disabled devices.

Best Regards,

Sukie

Answer 2

I am having the same issue as above. I have tried removing all credentials related to Office, as stated above. And it still won't work. I deactivated this device, because I was having issues logging in prior to this and I am not able to reactivate it. Now, every time I try to log in to Project, I get this error message. 

Thank you,

Elyssa Penner

Answer 3

Hi karen,

Thank you for your message in this forum.

According to your description, it seems that you cannot sign in your Office clients in Windows and encountered an error message.

May I know if the scenario above is consistent with yours? If so, we’d give you some suggestions below and hope that will help you:

1. You can try to use a different connection. For example, you can use your phone’s connection by opening a hotspot to check if the same problem will occur. This will help you troubleshoot if it is caused by firewall or proxies.
2. You can go to Control Panel > User Accounts > Credential Manager > Click Windows Credentials > Under Generic Credentials, remove ALL credentials related with MicrosoftOffice16_Data.

If the problem still persists after trying the suggestions above, to better understand your situation, could you provide the information below?

1. Could you provide the Product Information and version of your Outlook? You can go to Outlook > File > Account and provide the full screenshot of this page.
2. If the scenario above is not consistent with yours, could you provide more details about the situation you encountered?
3. Could you provide the screenshot of error message?
4. You can also go to Office 365 Portal to check if you can sign in successfully.

Best Regards,

Sukie

Answer 4

Hi karen,

May I know if you have seen my reply? May I know if you still need help? If so, you can post back and we will try our best to help you.

Best Regards,

Sukie