How to Remove Personalized Excel Template

Question

Hi Team,

Alex here, hope you are all doing well. I just wanted to get some advise on how we can remove a personalize excel template from being loaded in start page of Excel. We already deleted it but it still shows up every time we open the Excel app. See attach image for reference. Thanks!

Best Regards,

Lex

Answer 1

Hi Alex,

Welcome to our Community Forum. We are glad to offer help for you.

According to your error message screenshot and description, we tested on our side. If you follow the steps below, you may not meet the same issue:

1. Delete the targeted template in its root location
2. Go to Excel Home> More templates> New
3. Right-click the targeted template> Remove from list
4. Restart your Excel

Hope the above information can give you some guidance, please feel free to let us know if there is any progress, I’ll continue to help you.

Best Regards,

Sandro

Answer 2

Hi Alex,

Have you tried to remove the targeted template from the list? Does it work?

Let us know if it helps.

Best Regards,

Sandro

Answer 3

Hi Sandro,

For some reason, we got only 2 options. Please see below image:

Please advise.

Thanks!

Answer 4

Hi Alex,

Thanks for posting back. We will continue to support you.

According to your  screenshot, it seems that you may not completely follow the steps mentioned above. Please pay attention to Step 2. You need to handle it in [More Templates].

If you follow the whole correct step but there is still no effect, we suggest you repair your Office. Here is an article for reference: Repair an Office application

If there is anything unclear, please feel free to post back at your convenience.

Best Regards,

Sandro

Answer 5

Hi Alex,

Haven’t heard from you for a while.

According to my last reply, have you fixed the issue by the steps I mentioned? Or have you repaired your Office? Do they work?

If there is anything unclear, please feel free to post back at your convenience.

Regards,

Sandro