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Microsoft payment query

Anonymous
2020-05-06T15:39:54+00:00

Hi,

A payment of £59.99 has gone out of my account on the 28th April 2020.  I haven't received an email saying this was going to happen, is it for a subscription? Is so could you give me details of what it is please?

When I purchased my laptop it came with "Microsoft Office H&S 2013" which at the time I was told that this was a one off payment.  Is that not the case?

Thank

Karen

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-05-06T15:46:37+00:00

    £59.99 is the annual subscription for 365 Personal.

    Are you sure you don't mean that the laptop was supplied wit a 'free' 1 year sub of Office 365 Personal?

    Apps & Features, what is listed for MS Office?

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  2. Anonymous
    2020-05-07T13:24:22+00:00

    Hi,

    Yes I have looked at my order history and there are purchases which I know my son has made up to 29th April but no mention of the 28th April purchase for £59.99.

    Thanks

    Karen

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  3. Anonymous
    2020-05-06T16:02:39+00:00

    Hello Karen,

    For unexpected charges, kindly check your order history with Microsoft by checking below link. It also includes refunds and cancellation links.

    https://support.microsoft.com/en-us/help/10623/...

    I'm an independent advisor. This forum is a user-to-user support forum.

    If you have further questions please hit the reply button.

    Hope this helps.

    Regards,

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