OneNote Error code E0001462 bukxq 30102

Question

I need help with the sync error:

Page has never been synced | E0001462 bukxq 30102

I was receiving a different sync error message previously.  I tried the troubleshoot problems below and the above error is what was displayed when syncing again. So I have included the following info. Thanks

Onenote Version 16001.12624.20042.0

Only occurs with a specific notebook all others sync fine.

Suggestion:

Firstly, we suggest you back up the notes that are not synced to prevent from the loss of changes of made. Coming to your query, can you please try the both suggestions and check the outcome:

1. Open the problematic notebook in OneNote application via OneNote Online.

a. Close the problematic notebook in OneNote application. (if there is content in notebooks, please backup the content in the notebook)

b. After closing the notebook from application, Open OneNote Online.

c. Open the notebook in OneNote Online> Click Open In OneNote button to open the notebook in OneNote application.

d. Check whether notebook is syncing without any error.

2. Copy the content of problematic notebook into new notebook and check whether new notebook syncs without any error.

If the suggestion didn’t help to resolve the problem, please provide the following information:

Answer 1

Hi,

I understand that you're experiencing an error in OneNote. I can imagine how inconvenient this must be on your end. Don't worry, let me assist you.

Upon checking your concern, you have performed a lot of troubleshooting steps and most of them can resolve this error message. However, your concern is still present. To correct this issue, I would suggest contacting the Office 365 chat support for extensive troubleshooting on your account and if a remote session is required, they can because can they pull-up your account. 

If you need further assistance, let us know.

Bob