Disappearing Metadata

Question

We are having an issue of disappearing metadata in one of our libraries. This only happens *occasionally*, not every time, so it is difficult to test. This is what happens when it does occur:

1. An employee filters by 'project' metadata. This metadata column is a lookup column.
2. The files that match that filter are displayed.
3. The employee opens their desired file and edits it.
4. When they return to the document library, the 'project' and 'region' (choice) metadata is missing and the file is no longer displayed in the filtered search.

Further information:

A. This has happened to two different employees a handful of times.

B. There is other metadata attached to these files, including lookup and choice items, which does not disappear. 

C. When this happens, the employees are able to re-add the lost metadata and then it does not seem to disappear again.

D. One employee uses Windows 8, the other Windows 10.

What is happening, and how can we prevent this from happening?

Answer 1

Hi Kelly,

Did you check above reply? Please update us when you have time.

Regards,

Neha

Answer 2

Hi Kelly,

Based on your description, I would like to confirm whether the mentioned columns are missing when editing the document properties in the right-pane or they are missing from the view itself?

If they are missing from the view, please edit current view of the library and check if the columns are checked in the Columns list. For this, in the problematic library, click the name of the view such as All Documents>Edit Current View, check if the columns are checked in Column Name list.

Also, when the users close the document and return to the library, advise them to refresh the page and then check if they can see the missing columns.

Thanks,

Neha