Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi Gillian 987,
Good day to you.
From your description, I did some tests. Actually. it isn't feasible that force the customer to select a staff member by the method about cancelling the "Select Staff" optional. However, as far as I know, there would must be an staff assigned to the customer even thought they choose "anyone". Therefore, may I know what your requirement about that so that we can help you to check if there is any workaround?
Besides, I also agree your thought and it is recommended that you post your requirement in UserVoice. Our dedicated engineers will design and improve the product follow user's though and actual situation. Any feedback is important to us.
Regards,
Joey