Constant Synchronization Issues in OneNote

Question

Ever since I bought Microsoft 365 Personal and switched from Office Pro 2019 I noticed OneNote has this on-going synchronization message that keeps popping up. It says, "To sync this notebook, sign in to OneNote." Of course, reinstalling and repairing Office does nothing.

[Moved from OneNote/ Windows 10/ Microsoft 365 Apps or Office 365 Business]

Answer 1

Hi Louie, I've been chatting with Disability Answer Desk regarding the issue since it's occurred and they've given me a lot of suggestions. However, strangely enough I've heard it was some kind of ongoing issue with OneNote according to the Engineer.

Answer 2

Hello, this didn't help.

Answer 3

Thanks for getting back to us.

We appreciate you letting us know about what happened at the time you’ve spoken to one of our support team. We’ll be monitoring this thread at the same time.

For any possible updates about the ongoing issue with OneNote based on what was advised to you, you may keep in touch with the support team and get additional instructions.

If you may have other questions, don’t hesitate to let us know.

Regards.

Louie Del

Answer 4

Thanks for getting back to us.

If the issue still occurs after trying the steps we’ve suggested and already exhausted all of the possible steps that can be done to get this addressed, we’d recommend that you get in touch with our Office Support team for further assistance. This concern may already in need of in-depth troubleshooting since the reinstallation of the actual Office apps was already done. They also have the tools to do a remote session which will be helpful in verifying the specific that you’re getting and check its settings at the same time.

Here are the steps to reach out with them:

You may click on this link, and then follow these steps:

1. Click "Contact support" or “Get started”.
2. Wait for the window to populate.
3. Select "Office & Microsoft 365 (for Home)" for the product.
4. Select “Technical support” for the issue.
5. Select your preferred communication which also includes a phone call.

For chat, you may contact them here.

Should you have any other concerns, don’t hesitate to let us know.

Answer 5

Hi TheTechyButterfly,

Thank you for posting here in the Microsoft Community Forum.

We understand that you’re having issues in OneNote, as you’re getting a message that says about signing into to OneNote to sync the notebook. Let’s check on this and help you in the best way we can to sort this out.

We appreciate you letting us know the steps you’ve already done so far on your end. Based on the information provided, this is more likely a conflict with your credentials or maybe a corrupted notebook. To know more about this, we’d like to ask the following:

1. Does the prompt appear on a specific notebook only?
2. Have you already tried signing into your account via OneNote Onlinefrom a browser to check if you’ll also get the prompt from there? If you haven’t done this yet, you may try to do so and confirm with us the result.
3. How about deletingor clearing your credentials under Credential Manager? This would help to clear possible conflicts with the passwords saved under the Credential Manager. Please take note of your password for your account before doing this action. You may follow these steps:

a. Type Credential Manager in the search box.

b. Under Windows Credentials > Generic Credentials, delete or remove all relating to MicrosoftOffice2016.

c. Launch OneNote and provide your credentials, then check if you’ll still be prompted for the same message when you’ll open it again.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.