Excel file is not able to Preview in Windows Explorer Pane, showing Error of the Microsoft Excel Previewer

Question

Hi Microsoft,  I am having issue on Excel file is not able to preview in Windows Explorer Pane.
It is showing this file cannot be previewed because of an error in the Microsoft Excel previewer.
I did try the steps on tick the "Save Thumbnail" box at the Excel file and also modified the registry key, both does not work.
Once you close the Windows Explorer and reopen it wont be work.

Answer 1

Hello Carolyn,

I am Jaenise, a Microsoft Community Independent advisor and a Microsoft Office user like you. I hope I can help you with your concern.

Please try to perform office repair to fix any issue within the application. Open the link below and follow the steps provided on how to do it.

https://support.microsoft.com/en-us/office/repa...

Please let me know if the issue is fixed or still not.

Please let me know if you need more assistance.

Stay safe & have a nice day.

Sincerely,

Jaenise

Answer 2

Dear Jaenis,

Thank you for the fast revert. Repairing office does not assist.
Error shown below:

I did try to use the steps provide in below link and also modify the registry key form the Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers. It does not help.

https://answers.microsoft.com/en-us/msoffice/forum/all/cant-preview-an-excel-document-in-the/cbd3f2e1-8245-4b15-b8c7-ecd69f1b49f7

Thank you.

Best Regards,
Carolyn Lim

Answer 3

Hello Carolyn,

Thanks for the response. Can you please try to run system file checker tool to check any problem with the system files. Please see link below how.

https://support.microsoft.com/en-us/topic/use-t...

Please let me know if the issue is fixed or still not.

Please let me know if you need more assistance.

Stay safe & have a nice day.

Sincerely,

Jaenise

Answer 4

Dear Jaenise,

Too bad after run the system file checker tool it is still the same issue. :(
It is happened to WIN10 users. Not only for one system.

Best Regards,
Carolyn Lim

Answer 5

Hi Carolyn,

Thank you for replying. I am running out of ideas for this issue, let us check with other members of the community what are their thoughts on this.

Stay safe & have a nice day.

Sincerely,

Jaenise