365 Outlook Rule forwarding to another internal email is not working: changing email

Question

Within 365 Webmail, have a mailbox that receives notifications associated with SQL Maintenance Tasks Notifications., As there are number of servers and a number of associated tasks, also wanted to create a rule as it relates to any which failed (we want to receive notifications for all tasks, in case a task is not running for whatever reason).

Created a basic rule:
If the body of message includes "failed" to move the message to a folder (works fine) and Forward to an individual.
The individual is within the same organization.
When one creates the rule, and adds the user, everything looks fine: when one drills down on the email address the information is correct:

however, when one saves the rule, etc., and then goes to edit the rule, and drills down on the contact the information changes, primarily it prepends the email address with ex: and of course the mail fails.

I have cleared caches etc. I used another user as well, and same result. Basically
user@keyman .com
changes to
ex:user@keyman .com

Also receive (inconsistently) an informational alert regarding a Mailredirect activity, which I understand is a default.

Any thoughts?

Answer 1

Hi @Dan Klobnak ,

Welcome to Microsoft Q&A!

I detailed read your post and I am trying to understand your issue like below, please feel free to let me know if I have any misunderstanding:

• You created a Inbox forward rule(forward to User B) in Use A's Outlook
• When User B send emails to User A, User B will not receive the forwarded email.
• When Other users(like User C) send emails to User A, User B will receive the forwarded email.

If this is your case, I'm afraid that it is quite normal and is by design. I understand that this rule might usually be used when user A is Out Of Office and need to back up his work to User B, which could help avoid duplicate or unnecessary email messages in one mailbox. I did the same tests in different mailbox(Shared mailbox and User mailbox), all of them seems have the same behavior and there is no options to change that.

As a workaround to your situation, I would suggest you to create desktop client rule in the User B's mailbox like moving a copy of the sent emails with "failed" in the message body to the "Inbox" folder.

Hope this can be helpful.

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Answer 2

I am having this same issue. When we create a new rule or edit an existing rule where it's looking for a sender within our own organization, it adds "ex:" to the email address when you view the details for the contact within the rule after it's been saved. These rules are created in the 365 online portal (not a local outlook installation). They don't run automatically, although they should be. If you go into rules and run it manually, they do work properly.