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Insert Image Fails, OneNote Mobile

Anonymous
2021-06-02T04:54:35+00:00

Inserting an image fails 95% of the time on OneNote Mobile.

I have tried 2 different devices and it fails whether taking a picture with the phone or adding a picture from the gallery. When it fails, nothing happens at all. For example, I will take a picture, crop it, click the ok button, and the screen will return to the original page with nothing inserted. Even more frustrating, the image never saved anywhere. The same thing happens when inserting from gallery: the screen returns to the original page with nothing inserted.

OneNote has been doing this for as and long as I can remember and I keep it updated.

Using Android 11 on Google Pixel 2 and Google pixel 4a.

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2021-06-16T11:05:02+00:00

    Hii

    I am not able to post pictures in one not .

    Can u please help me out.

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  2. Anonymous
    2021-06-02T05:37:45+00:00

    Hi DavidRodick,

    Thanks for your post on the community forum. I'm Nik, an independent advisor here to assist you with this.

    To narrow down the issue, please access the OneNote web app www.onenote.com and make sure you don't see any issue inserting the same image on the OneNote web app.

    Also, make sure that your notebooks saved on Android have synced on the OneNote web app before resetting the OneNote app:

    If your notebooks are available on the OneNote web app, please follow these steps to reset the OneNote app on a mobile device:

    1. Tab OneNote app > App info > scroll down and tap "Clear data" > All data, 

2. Uninstall OneNote App > Restart your Android mobile 

3. Install OneNote from Playstore > Install the app and Restart OneNote, and then try signing in again.

    If you still see the issue, please try updating any pending updates for Android OS on your mobile device:

    https://support.google.com/android/answer/76804...

    If you still see the issue, create a new sample notebook, insert a small image, and let me know the outcome.

    Disclaimer:

    Note: Link shared in this conversation is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Regards

    Nik

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