Can't access the admin center

Question

I am the one who set up my very small business' Microsoft 365 account. I know I set it up so I have admin access. But when I sign on, it says I don't have admin access. Who does, then? There are NO other options!

Answer 1

Hi Trinity, 

This issue was posted to the Service Health Dashboard (SHD) as incident MO244568  starting at Monday, March 15, 2021, at 7:15 PM UTC.

The user experience of this incident is: Users may be unable to access multiple Microsoft 365 services.

More info: Any service that leverages Azure Active Directory (AAD) may be affected. This includes but is not limited to Microsoft Teams, Forms, Exchange Online, Intune and Yammer. Admins may also be unable to access the Service Health Dashboard.

Tenant administrators can view current information and updates on SHD at the link here

https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

For affected customers to easily identify the information here, this thread will be closed. You may subscribe to this thread or refer to SHD for updated information. I will also post back here once the issue is resolved on SHD.​

Thanks,

Rudy

[Updated the Starting time by Rudy Xu MSFT, March 16, 2021, 5;08 AM (UTC)]

Answer 2

Hi All,

Service Health Dashboard has indicated that issue MO244568  has been resolved as of: Tuesday, March 16, 2021, at 9:25 AM UTC. If you are still experiencing an issue, please let us know by starting a new thread as this may indicate either a scoping issue or an independent problem.

Your patience and understanding will be highly appreciated. Have a nice day and stay safe!

Best regards,

Oliver