Share via

Excel files are not opening when "Open in Desktop App" in Office365 Sharepoint Online

Anonymous
2021-04-15T15:54:18+00:00

Hi Team,

We have an issue that a user is trying to open an Excel file from Sharepoint Online. She opens it in the browser (Edge / Chrome) and then clicks the "Open in Desktop App" and it takes a long time showing "processing" and then shows an error like in this screenshot. We tried to create a new excel file and it also gave this same issue, Processing for a long time > then this error.  We also went to another folder and tried to open a word file and then clicked the "open in Desktop App" and still it shows the same long time processing and then error.

She says it was opening fine and then since this Monday 3 days ago this started happening to her online files.

We asked her to sign out and sign in from all tabs from office365. Reinstalled the office365 on her laptop.

Please Help. 

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

10 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-04-15T16:38:14+00:00

    Hi,

    I'm Gustavo, an independent advisor. I'll be glad to help you.

    Please try the steps below on how you can repair Office.

    1. Click on the Windows "start" icon
    2. Click on "Settings"
    3. Click on "Apps".
    4. Select Microsoft Office
    5. Click "Modify".
    6. Choose Online Repair.

    I hope this information helps.

    Best regards.

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-04-15T17:31:50+00:00

    Hi,

    I'm Gustavo, an independent advisor. I'll be glad to help you.

    Please try the steps below on how you can repair Office.

    1. Click on the Windows "start" icon
    2. Click on "Settings"
    3. Click on "Apps".
    4. Select Microsoft Office
    5. Click "Modify".
    6. Choose Online Repair.

    I hope this information helps.

    Best regards.

    Hi Gustavo,

    Thank you for your reply. 

    We tried this and the result is the same. It didn't work.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-04-16T13:27:20+00:00

    Sorry, I'm out of ideas. Let's see if other users can help.

    0 comments
  4. Anonymous
    2021-04-16T13:57:26+00:00

    Hi

    My name is André. I am an independent consultant.

    Let's do some tests to understand.

    1-if you download the file, and open it on your computer. does it open normal?

    André.

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2021-04-16T14:06:51+00:00

    Hi

    My name is André. I am an independent consultant.

    Let's do some tests to understand.

    1-if you download the file, and open it on your computer. does it open normal?

    André.

    Thank you Andre,

    Yes once downloaded then it opens fine.

    0 comments