Sharepoint AutoSave

Question

Hi, When I open a document on the desktop app from Sharepoint, it seems that the AutoSave button is off and greyed out so I can't turn it on however the document was already uploaded to SP. Due to this many of us are losing edits that they made earlier in their docs. Any idea how to fix this or what it could be?

Answer 1

Hi Neha,

Thank you so much for your response and I'm sorry for the late reply since I was OOO. I will update my MS office version and I will let you know if this fixed the issue or not.

As for how I open the document.

I open it form the share point > open in desktop app then I start editing ( this is when I can't get the autosave button to work it's always greyed out although the document is saved on SP ) ..

Thanks,

Answer 2

Hi Donia,

Did you check above reply? Please update us when you have time.

Regards,

Neha

Answer 3

Hi Donia,

Thanks for replying.

May I know how you open the documents?

To ensure AutoSave is on as soon as you start editing, open your file by navigating to your OneDrive or SharePoint folder from within your Office app. In Word, click File>Open, select OneDrive or SharePoint.

For more information, see How do I turn on AutoSave?

Besides, I noticed, your Office version is behind an update. I’ll suggest you please update your Office apps.

The latest version of Semi-annual enterprise channel is version 2002 (Build 12527.21330).

To know how to install updates, see Install Office updates

Regards,

Neha

Answer 4

Thank you Neha,

I have checked and all our documents are .docx

Also this is happening with ALL the documents on SP and One drive. ( we upload the document and try to open it on desktop and the autosave button is off and can't be turned on).

These are the Office info

Answer 5

Hi Donia,

From your post, we understand AutoSave if off for the document stored in SharePoint online.

There are several reasons AutoSave could be disabled. Here are some common reasons for it to be disabled:

• File is in an older format like .xls, .ppt, or .doc.
• File is in a local OneDrive folder and OneDrive synchronization is paused.
• File is embedded inside another Office file.
• PPT presentation is in slide show mode.

If you are using Excel, and tried the above, you may have a file that contains features that are not supported by AutoSave. 

• Shared Workbook feature is on.
• File is encrypted with password.
• Turn off the Refresh data when opening file setting on all tables and PivotTables in the file.
• Some add-ins are enabled that are causing AutoSave to be disabled.

Besides, please open the affected document from within Office app, instead of directly opening it from SharePoint or OneDrive sync client (File Explorer). To do this, follow the steps below:

1. Open Word or Excel (app in which you are trying to open the file), click File>Open.
2. Select your SharePoint, click the site name in which the file is stored under Frequent or Following heading.

If the issue persists, please provide us with the following information:

1. Please provide the screenshot of Microsoft 365 Product Information. To get this screenshot, open any Office app such as Excel or Word on your computer, click File>Account, capture the screenshot of all the information mentioned under Product Information.
2. May I know the file format of the affected file? Is it .xlsx or .xls or docx etc?
3. Is this happening to a specific file? To confirm this, try opening another file from your OneDrive for business.
4. Please provide the screenshot of the document header that has the issue.

Let us know the status. Have a nice day and stay safe😊

Regards,

Neha