Multiple Accounts Causing Problems?

Question

I have been having multiple Outlook problems for some time. I am a legacy OfficeLive user who was "transitioned" to Office365 quite a while back. When troubleshooting issues with my Outlook app. on my my Android phone over a year ago a tech. renamed one of the accounts with a new username and things were working fine until recently when new problems surfaced after an Android phone upgrade. The troubleshooting failed to correct the problem and a tech. from Outlook for Android instructed me, via the support chat function within the app., to clear data and then re-add my outlook account. After following these instructions the problem still persists and the chat string that was underway disappeared. Since then I have been trying to start a new support chat session with no response for two weeks now. I have tried other community forums and it really seems that  the root problem may be my multiple account situation, This suggestion has just been reinforced when I saw the error message at the top of following screen shot today. When I clicked on the link and entered the correct username and password for my Outlook account that is connected to Outlook on the Android device I received the error message that is in the screenshot in the reply to this post below. Note the url in the screen shot. I am absolutely certain that I entered the correct username and password - multiple times!  Can someone from MS please contact me ASAP to resolve my problems once and for all? I have been an MS user for 35 years! Thank you.

Answer 1

Hello DRWCOWA,

Thanks for posting in Microsoft community. I'm sorry to hear that. I can imagine that must be frustrating.

Since we are unable to clarify your issue according to your description, could you please add more details about the issue? Some screenshots will be better. In addition, we need to collect some information in the private message. Thank you so much for your cooperation.

Kind regards,

Nerissa

Answer 2

See previous post.