upload pending on word docs.

Question

I wrote up a document and turned on auto save.  After a few hours it isn't uploading to Onedrive.  Internet connection works fine.  Any idea why this is happening?  I see onedrive for business is installed, probably when Office 365 apps for enterprise was installed.

Answer 1

Hi Bobhamblin,

May I know what issue you are getting auto saving the document? Is it giving any error? If so, please provide us with the screenshot.

Auto Save works when the document is stored in OneDrive (personal), OneDrive for business or SharePoint online. From your post, I suppose you saved your document to OneDrive for business. Please check the steps below and confirm if you have followed the same procedure to save the document to OneDrive for business.

1. To save Word doc to OneDrive for business, in Word desktop app, click File>Save, select OneDrive-Company name.
2. Enter a descriptive name for the file and select Save.

To re-open the file, open it from within the Word application. For this, Go to Filethen Open, select OneDrive-Company name, select a file to open it.

Reference: How do I turn on AutoSave?

If the issue persists, please provide us with the following information:

1. Please provide the screenshot of Microsoft 365 Product Information. To get this screenshot, open Word or Excel on your system, click File>Account, capture the screenshot of all the information mentioned under Product Information.
2. How did you save the file to OneDrive?
3. Is it giving any error about auto save?
4. What is the file format for the document, docx or doc etc?

Regards,

Neha

Answer 2

Issue still persists.  Below are pics you requested.  Additionally, there is a pick of the document trying to save, this never changes, though.  As seen in pictures.  I am trying to save to my personal Onedrive.  I don't save anything to the Onedrive for business, as I wouldn't be able to access it at home.

[PII Masked by MSFT Moderator]

Answer 3

Hi Bobhamblin,

To save files to your personal OneDrive from within Office app, you must be signed into Office apps with your personal Microsoft account or should have added the account under Connected services. May I know whether you have signed in or added your personal account as a service, as shown below?

In any Office app, click File>Account, click Switch account and sign in with your personal account. once done, try uploading the file again.

You can read more about this in the following article.

How to use Multiple Microsoft Accounts With Office 365

***Third-party link disclaimer:***Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Regards,

Neha

Answer 4

Hi Bobhamblin,

Did you check the above reply? if you still need help, please update us.

Regards,

Neha

Answer 5

Yes I am logged into my hotmail account.  Additionally I have logged out of my personal hotmail account.  Then logged in, using the same account.  Now it shows XXXXX - Last Modified: 4m ago, with XXXXX being my document name.  I have Autosave on.  And I have clicked the manual save button, which does nothing.  When I click the upside down pyramid next to the auto save verbiage it shows this:

When I close the document, I see this:

So, it's still not working.