Cannot transfer domain to another azure account

asked 2021-08-11T10:32:19.367+00:00
rao 11 Reputation points

Hi,

I have used my personal azure account to apply a domain xxx.com. After that, I have created email admin@X .com and created a new azure account with admin@X .com.

Now I would love to transfer domain xxx.com from my personal azure account to admin@X .com. Is that reasonable and possible?

I have followed some instruction but stuck at Remove Protection where it leaves a phone number to get support but hard to call in.

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Please help.

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  1. answered 2021-08-11T17:53:49.337+00:00
    brtrach-MSFT 6,476 Reputation points Microsoft Employee

    @rao Thank you for your question and we apologize for the frustration that you have encountered.

    How long has it been since you purchased the domain?

    You can't transfer your domain if it's within 60 days of registration or a previous transfer, if a 60-day lock was applied after updating domain contact information, or if your domain has Ownership Protection.

    It sounds as if you recently purchased your domain. If it's been less than 60 days, there is a hard lock in place to help prevent fraud and abuse of domain ownership. At this time, there is not a way to expedite this situation.

    Please let me know if you have any further questions or concerns regarding this matter and we would be happy to address them. We appreciate your understanding of this matter.


  2. answered 2021-10-12T09:59:17.217+00:00
    Tasadduq Burney 7,181 Reputation points Microsoft MVP

    Hello!

    Hope you are having a great day!
    Thank you for asking a Question! We are Glad to Assist you!.

    Please Follow these steps in order move the domain outside of Azure:

    1. In Azure, open the domain resource. Under domain management, Open Advanced Management Portal.
    2. On the Management portal, click on the domain you are going to transfer.
    3. Scroll down to Privacy Settings, be sure to turn Privacy off.
    4. Scroll down to Additional Settings, turn off Domain Lock.
    5. On Additional Settings, click on Transfer my domain away from Azure.
    6. Follow the onscreen suggestions presented. Click on Continue with transfer.
    7. An "EPP Code" will be generated. The customer will need to present this code to his new registrar.
    8. After 12-24 hours of the Transfer being initiated, open again the Advanced Management Portal. Click on the Domains drop down list. Select the Transfers option.
    9. The domain you wish to transfer should appear on this list. Select it and click on Accept Transfer.

    Let me know if the above solution resolved your issue!

    Regards,
    Tasadduq Burney

    __

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