Having the same exact situation and have been searching for months for an answer. No luck.
Cannot add account to Microsoft Authenticator - Endless loop
pDavid Madison
1
Reputation point
I'm having extreme trouble trying to login to my Microsoft Account using my work email address.
- I cannot login to the account because it needs a code or approval from the Authenticator App.
- I cannot get a code/approval from the authenticator app because I have to add my account to the Authenticator App.
- When adding my account to the Authenticator app, it needs a code from the Authenticator app (which doesn't have the account added yet).
- Then, I'm back to trying to login to my account at accounts.microsoft.com and it needs a code from the authenticator app.
- and round and round and round you go.
So... I read articles saying login to portals.azure.com... Well, I try that and I'm back to the same issue... I need approval/code from the authenticator app.
So... more articles.. .which say to go to outlook.com admin.. Well, back to the same issue... it needs approval/code from the authenticator app.
How do I break the cycle so that I can get in to my account?????
VERY FRUSTRATING