Will the Random lines in PPT when annotating ever be fixed?

Question

I got tired of random horizontal lines showing up when annotating my presentation and decided to check on the forums.  I found this locked thread from Office 2016. Please see the linked thread to see an image and exact description of my problem. 

It looks like nothing has ever been done about it, because it is happening to me in PowerPoint 2019. I am using a MS mouse, not a pen device like most of the people in the previous thread, but it looks like the exact same thing.  All of my drivers and my Windows 10 and Office are updated.

Any news on when or if this will ever be fixed?  It is extremely annoying.

Answer 1

This problem occurs on all versions of Powerpoint from version 2016 to 365 on all five computers of different brands (both laptops and desktops) that I have used, but it only occurs when I use the mouse to draw. Drawing with a stylus on MS Surface works fine.

Answer 2

Hello Alwweb,

We appreciate you reaching out to us again here in Microsoft Community. 

Thanks for bringing to our attention your concern with the random horizontal lines showing up when explaining your presentation. We want to get to the bottom of this as much as you do, so let’s work on this together.

To help us identify the cause of the issue and then find the proper resolution for it, please provide the following information:

1. What is the current build and version of Office you’re currently using? To check, please click this link.
2. Is this your first time to encounter this issue? If so, were there any changes made to your account before the issue started?
3. Do you experience the same behavior when explaining all your PowerPoint presentation?
4. In what mode does the random lines appear?

To further isolate your concern, we'd like to request a record of the steps to duplicate your concern on our end. This way, we can properly diagnose the issue you are getting. Identify the cause and be able to provide suitable resolution. You can record your screen using your PowerPoint. For more information, please check this article: Record your screen in PowerPoint.

You can share the file by uploading it on OneDrive (check this link for steps on how to so). Then send us the link by replying to ourPrivate Message. To view this, click yourusername or account nameon the top right corner of this page. Then, click View private messages.  

 Meanwhile, please open the file and PowerPoint in safe mode. This is useful when you have problem with Office application's feature that isn’t working as expected. This way, we can also identity if there are add-ins or extension that may be causing the problem. To open Outlook in safe mode, press Windows key+ R> TypeOutlook.exe /safe, and click OK.

To notify us and have us get back to you, simply reply to this post.