Share via

Pointer option shortcuts not working in powerpoint.

Anonymous
2021-01-19T13:37:24+00:00

Hello! The shortcuts ⌘P for powerpoint during presentation mode does not work and other pointer options shortcuts do not work either. The shortcuts are grey (inactive) and not black. How can I active the pointer options shortcuts in Powerpoint? I am using the newest version 16.45. Thank you! Kindest regards A

Microsoft 365 and Office | PowerPoint | For business | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2021-01-19T14:38:27+00:00

    Hi A123IQ,

    Thank you for querying in this forum.

    From your description, it seems that you want to use pointer options shortcuts in PowerPoint for Mac during presentation.

    If my understanding is right, we have tested it on our side with the latest version of PowerPoint 16.45, and we created a new PowerPoint file and play it as presentation mode, then we pressed Command + P and it has changed the pointer to a pen, if we pressed Command + A and it changed the pointer to an arrow. All work fine and we cannot reproduce the same situation as yours.

    Given this situation, we’d give you some suggestions below and hope that will help you:

    1. You can set up Mac in safe mode according to this article: Start up in safe mode. This can help you troubleshoot whether it is caused by third-party software.
    2. If you are using Big Sur, we’d suggest you try to remove folder : ~/Library/Containers/Microsoft PowerPoint(press command +shift +G and enter the route to go the folder) to remove corrupt caches of the app and check the result. If you are using Catalina, we’d suggest you try to remove folder : ~/Library/Containers/com.microsoft.PowerPoint(press command +shift +G and enter the route to go the folder) to remove corrupt caches of the app and check the result.

    If the same problem still persists after trying the suggestions above, to better understand your situation, could you provide the information below?

    1. Could you provide the version of your Mac OS?
    2. May I know if all PowerPoint files have the same problem? You can create a new file to check if the same problem will occur.

    Best Regards,

    Sukie

    1 person found this answer helpful.
    0 comments
Answer accepted by question author
  1. Anonymous
    2021-01-19T14:58:11+00:00

    Hello,

    Thank you so much it worked again after I deleted the Microsoft Powerpoint folder.

    /A

    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-01-19T15:03:09+00:00

    Hi A123IQ,

    We appreciate that you posted back and shared the test results.

    It seems that you have solved the problem via deleting Microsoft PowerPoint folder, if so, we're glad to hear that.

    If you have any other questions, you can post back and we will try our best to help you.

    Best Regards,

    Sukie

    0 comments