Script editor not available on SharePoint

Question

Hello,

I have been trying to add custom script on my org SharePoint site but I haven't been able to. I have followed all the steps, like activating the server publishing infrastructure, etc. I still cannot see the custom script option. Does anyone have any input?

Here is the screen grab. 

Thank you!

Answer 1

Hi Gaurav,

Thank you for querying in this forum.

According to your description, it seems that you want to add custom script on SharePoint old site, and you have also activated Server Publishing infrastructure, however, you still cannot see this option.

If my understanding is right, we have tested it on our side, we went to SharePoint classic site > click Edit page > Insert Webparts > Media and Content > Script Editor, as shown below:

 

So we’d suggest you go to click Edit page > Insert > Webparts > Media and Content to check if you can find webpart.

If not, We’d give you suggestions below and hope that will help you:

1. You can go to SharePoint Online admin center with admin account > Settings > classic settings page > Custom Script > select Allow users to run custom script on personal sites and Allow users to run custom script on self-service createdsites.(Note: This may take up to****24 hours to reflect the changes. Sometimes it may take more than that and sometimes it may take 3/4 hours also.)
2. If you have tried the suggestion above and you still cannot see this option, you can also refer to this article to use PowerShell to enable content editor or script editor web part in SharePoint Online.

For more details, you can refer to this article: Allow or prevent custom script  How to enable script editor web part in SharePoint Online Office 365

Please do let us know if that works for you, we’ll be glad to provide further help.

Best Regards,

Sukie

Answer 2

Hi Gaurav,

May I know if you have seen my reply? May I know if you still need help? If so, you can post back and we will try our best to help you.

Best Regards,

Sukie

Answer 3

Hi Sukie,

Thank you for you reply. As I mentioned in my post, I tried everything, even waited more than 24 hours, but I am still not seeing the custom script option. At this point, I don't know what else I can do to resolve this issue. Please let me know if you have anymore suggestions.

Best,

Gaurav

Answer 4

Hi Gaurav,

Thank you for posting back and sharing the test results with us. We’re sorry for the late reply due to weekend.

We noticed that you mentioned that you have tried all suggestions above and still cannot see Script Editor option, given this situation, we do understand the inconvenience caused and apologize for it. On the one hand, you can contact the other colleagues to check if the same problem will occur. If the others also cannot see this webpart. Since we can see this webpart via using the suggestions above and we cannot reproduce the same situation as yours, this issue may need to be checked from background. The best way to troubleshoot the issue is to report the issue to the related Team. I have sent you a Private Message, please click on the link for more information on this issue. We also want to report this issue directly to the related team. However, we don’t have specific escalate channel to report this issue. As the side of Office 365 admin have access to report this issue to the related team, this is why we’d suggest you open a ticket directly. This is the best way and fast way to solve this issue.

Your understanding and patience will be highly appreciated.

Best Regards,

Sukie