Sharepoint Automate rules not functioning

Question

Hi all,

I've created a list on SharePoint online and I'm trying to create rules using the automate drop-down to fire off notification emails when a given cell value in a list item changes to "Yes" (the column is the Yes/No type). I've created two rules: one that emails the creator of the list item when the value has changed to "Yes" and another that notifies two members of my organization (both with emails that have been validated by SharePoint as members of the org) and no emails are firing off. The only email I get is a notification from SharePoint that an item on the list has changed. I am following this list so that is why I'm receiving that one. Are there some server level or backend settings that need to be turned on for this automation to work? What am I missing?

Answer 1

Hi Steve,

Please let us know if you still need further assistance on this issue.

Feel free to post back anytime.

Regards,

Alex Chen

Answer 2

Hi Steve,

Yes, your understanding is correct, that was what I mean in the first place.  

However, since you mentioned it's not working for a non-org email as well, I think it's not an issue related with the email block list for your org. 

Also, just want to confirm with you about 3 things for further looking into this issue.

1.Have you checked the Junk/SPAM folder in your mailbox? Both org and non-org email. 

2.Are you using the pure Office 365 online environment or by any chance, you are using the SharePoint Online with SharePoint Server/On-Perm Hybrid?

3.In your first post, you mentioned "The only email I get is a notification from SharePoint that an item on the list has changed.", could you provide us a screenshot of that mail(including the sender's mail address)?

Regards,

Alex Chen

Answer 3

Alex,

Thanks for responding. I have tried on multiple different lists with multiple field types and none of them are kicking off the email notification. I've even tried with a non-org email and that is not working either. 

Regarding you note about the blocked senders list. Are you saying that my office email might be blocking emails from the SharePoint server?  Just want to make sure I understand what you mean by "tenant".

Kind regards,

Steve

Answer 4

Hi swingrove80,

Thanks for your post in the Microsoft Community.

I did a test in my environment, however, the notification is correctly sent to my mail. 

Base on my test, there is no extra setting you need to do, just create a rule and it will send the mail. But have an approximately 1 min delay after modified the list item. 

In your case, could you check whether your tenant has blocked the mail from ******@sharepointonline.com? 

remove yourself from the blocked senders list

Meanwhile, it's also recommended to test under other SharePoint Lists under different SharePoint Site Collection or use another Column type.

See if the result will be the same or not.

Regards,

Alex Chen