Hi grahamsealby1,
Thank you for querying in this forum.
From your description, it seems that you have downloaded a font and used it in your document, then you covert it to png file and you found it cannot recognize the font, and letters has disappeared from some of the words.
May I know if my understanding is right? If so, generally, in Word application we may not convert document to PNG directly, according to your description, you are using third-party tool to convert Word document to PNG file. Given this situation, we assume that your File conversion may not recognize the fonts you provided, we’d suggest you save your document as PDF file, then you can use file conversion to convert PDF file to check if it will remain the font you download.
At the same time, to better understand your situation, could you provide the information below?
- Could you provide the Product Information and version of Word? You can go to Word > File > Account and provide the screenshot of it.
- May I know which fonts you have downloaded? Could you provide the detailed name of fonts?
- Could you provide the name of File Conversion you are using?
Best Regards,
Sukie