Excel Version 2101

Question

Excel program (version 2101) on windows 10 keeps coming up with the message "not responding" and then responds, any ideas please

Answer 1

Hi georgesal1,

May I know whether you have tired my suggestion about repairing Office? If it didn’t work, I suggest you tried to open Excel in safe mode to check whether third-party add-ins affected this issue?

If you still can’t open Excel in safe mode, please try to create a new user account and check if the current user account is corrupted.

Appreciate your cooperation.

Best Regards,

Ivy

Answer 2

Hi Ivy,

Below is the message I keep getting when working on charts.

Answer 3

Hi Ivy,

I have tried repairing office applications in both quick and online repairs.

I have also tried to open excel in safe mode and create a new user account.

The result is the same when I work on charts it keeps saying Excel (not responding) and then responds.

Answer 4

Hi Ivy,

Please find the account page. The issue only happens to Excel application.

[PII is masked by MSFT Support]

Answer 5

Hi georgesal1,

It seems like Excel will give an error when you are trying to start this application. And you are using the Current Channel of Office application.

I would like to know which version you are using. The latest version of Current Channel is Version 2101 (Build 13628.20448). Please try to update Office to the latest version and check whether issue will be fixed.

If issue persists, I suggest you try Online Repair and check if it will fix this issue. Please follow the steps in this article: Repair an Office application

Moreover, it will be helpful if you provide the full screenshot of Excel/Word-File- Account page. Can you please confirm whether issue happens to other Office applications like Word or PowerPoint?  

 

Appreciate you cooperation.

Best Regards,

Ivy