Share via

Shortcuts not Working in Word

Anonymous
2020-10-08T15:26:03+00:00

Hello,

My shortcuts in Word are not working. Specifically, Ctrl+Z 'Undo' is not working.  Increasing font size, Ctrl+> and Ctrl+<

I have tried the following ways

  1. Tried Quick Repair
  2. Tried Online Repair
  3. Downloaded Office 365 again from Admin and installed afresh
  4. Went to ribbon, and selected 'English' as a language instead of 'Match Windows Language'

Shortcuts are working fine in Excel and PowerPoint

I don't know how to fix it and it is getting quite annoying now. 

Please share any fixes.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

8 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Stefan Blom 324.7K Reputation points MVP Volunteer Moderator
    2020-10-08T20:05:42+00:00

    Do you see the shortcuts listed in the Customize Keyboard dialog box (File > Options > Customize Ribbon > Customize)? For example, is Ctrl+Z associated with EditUndo?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-10-08T20:38:56+00:00

    I was able to do that manually, thank you. Why is that issue though?

    What about increasing the font size Ctrl + Shift + > (I forgot whether its both Ctrl + Shift or one of it, I forgot it now)

    Why is this happening though?

    0 comments
  3. Stefan Blom 324.7K Reputation points MVP Volunteer Moderator
    2020-10-08T22:42:16+00:00

    Are you saying that you had to reassign the shortcut?

    0 comments
  4. Anonymous
    2020-10-09T10:35:47+00:00

    Yes, as even that is not working

    0 comments
  5. Stefan Blom 324.7K Reputation points MVP Volunteer Moderator
    2020-10-09T11:38:01+00:00

    Did you receive an error message trying to reassign the shortcut?

    Or did you successfully reassign the shortcut but it was then lost again, for example after you closed and restarted Word?

    0 comments