Teams Restarts when answering/making Calls or joining meetings on M1 Mac

Mascall, Howard 1 Reputation point
2021-08-12T07:39:49.327+00:00

Good Morning,

I recently had an update to Teams. Since that update, whenever I try to make/answer a call or start/join a meeting, Teams restarts with an 'Oops we ran into a problem' message.

I have tried deleting Teams and the associated caches and reinstalling. Still no luck. Teams on my Intel Mac works perfectly......

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 49,286 Reputation points Microsoft Vendor
    2021-08-13T02:44:10.62+00:00

    Hi @Mascall, Howard

    What is your device Operating System(OS) ? Windows?

    To troubleshoot this problem, we recommend do some test from the following ways:

    1)Try to use different account to login Teams
    2)Change another device that have the same OS
    3) Use Teams web client to see if this problem can be reproduced.

    Moreover, please try to perform a clean boot in Windows. This way is to eliminate whether the issue is caused by software conflicts.


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