using Microsoft-Remotedesktop iPad dims when locked

Ivan Tomio 1 Reputation point
2021-08-12T08:53:49.753+00:00

We use the Microsoft Remote Desktop app on several iPads to access Windows PCs.

iPads of different generations, but noticeably always with the latest iPadOS and Microsoft Remote Desktop app version.

Until recently, this has actually always worked smoothly, but for a few weeks now a very strange problem has been occurring, which I personally, as a long-time Apple user, could not believe until I saw it with my own eyes: the iPad suddenly no longer responds to the Home button and on the lock button it does not turn off the display but it dims. On the iPads only the app Microsoft-Remotedesktop is installed, all native apps that are deletable were deleted, only few settings were made: iCloud deactivated, iMessage and FaceTime deactivated, automatic updates in the App Store and for iPadOS active.

I attached a video so you can understand it better or see the unbelievable.

https://www.youtube.com/watch?v=biwPbeIyhR4

Does anyone have the same problem or know of this problem?

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Limitless Technology 39,426 Reputation points
    2021-08-18T08:02:45.607+00:00

    Hello,

    I looks like a remote management issue. In this case I would rather with Apple support to understand what is aplying this "policies".

    You can try also disabling remote management on the OS:

    In Remote Desktop , enter the following command to disable remote management and deny previously available logins:

    sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -deactivate

    Luis P

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  2. Ivan Tomio 1 Reputation point
    2021-09-16T09:40:37.433+00:00

    I think it was the NLA enforcement in the iOS Settings App in the RD-Client Settings

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