Share via

Issue with disabled references in Microsoft Word

Anonymous
2021-06-08T11:58:51+00:00

Hello team,

I had just recently installed office setup in my laptop. But when I open Microsoft word in the references section citation dialogue box has been disabled somehow. Could you please help me to fix this issue or bug. Find attached snapshot below for your reference.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-06-08T12:43:48+00:00

    Hi Deeppatel_206,

    Thank you for reaching out. I'm Adie, an Independent Advisor and a Microsoft user like you. I'll be happy to help you out.

    Sorry to hear you're experiencing this issue. Try repairing your Office application by following these steps:

    1. Right-click on Start, then select Apps and Features.
    2. Scroll down to find Microsoft Office product.
    3. Select that and choose Modify.
    4. Select Online Repair.
    5. Once the process is completed, you may need to restart your computer.

    If online repair did not work, you may completely uninstall your Office using the easy fix tool. Please check out the link below and scroll down to “Option 2 - Completely uninstall Office with the uninstall support tool”. From there, kindly follow the steps provided. Once the process is complete, you may now reinstall your Office.

    https://support.microsoft.com/en-us/office/unin...

    I hope this helps. Please let me know if you need further assistance.

    Best regards,

    Adie

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-06-08T13:15:52+00:00

    Hi Adie,

    Thanks for your E-mail. I have follow the path you mentioned in the above attachment but I've still facing the same issue.

    Looking forward to hearing from you soon.

    Kind regards,

    Deep

    0 comments
  3. Anonymous
    2021-06-08T14:10:00+00:00

    It seems that your document opens in Compatibility Mode. Try saving your document as .docx and see if it helps.

    To open and save file as .docx by default, please follow these steps:

    1. File > Options > Save.
    2. Click the “Save files in this format” dropdown and select Word Document (.docx).
    3. Click Ok.

    Kind regards.

    0 comments