Screen flickers white when moving objects and graphics

Question

Hello,

I have the problem in Word 2019, that after the last update the screen flickers white when moving objects and graphics. That issue is on all my PC's with Win 10 and Win 11. This could be a problem for some people with epilepsy.

After I downgraded the version e.g. to 16.0.14131.20320, the flickering is no longer there. Instruction for those hwo has the same issue: https://www.slipstick.com/outlook/uninstall-update-office-click-run/

Has anyone experienced a similar problem with the latest Word update or have a different solution to the problem?

I would appreciate your suggestions.

Kind regards

Answer 1

Hi Marcrixo,

Thank you for posting in this community and I am sorry for this inconvenience caused to you.

To investigate this issue, I made some tests using Word desktop app on my device. However, I am sorry that I couldn’t reproduce this issue. So, I am afraid there are something wrong with your Word desktop app.

Since this is a display issue, it’s first recommended to try the suggestions in the following article:

Display issues in Office client applications. - Office | Microsoft Docs

If you have further concerns, feel free to contact me.

And for a better understanding of your situation, may I confirm the following information?

 1. The build and version information of your Word? (File>Account.) Could you please share a screenshot on the Product information page and help mask your email address to protect your privacy? Like shown below:

2. May I know if the issue only happens to the specific file or it also happens to other files?

Best Regards,

May

Answer 2

Hi Marcrixo,

Thank you for the reply. And I am sorry for my mistake in the first reply. I posted a wrong link by mistake. Now I just modified it.

In this situation, please try the suggestions in the flowing article:

Display issues in Office client applications. - Office | Microsoft Docs

If the issue persists, you may try the following methods:

Method 1:

Please try to open Word in safe mode to troubleshoot whether the issue is caused by some add-ins. If you could open Office apps in safe mode, please  try to temperately disable all add-ins referring  to steps in this article: View, manage, and install add-ins in Office programs - Office Support (microsoft.com)

Method 2:

Please  perform an Online Repair for Office.

Best Regards,

May

Answer 3

Hello May,

the issue still occures on version 2111 (Build 14701.20262)

1. Please see the screenshot for the version where the flickering issue is visible.

2. The flickering is not there, after the downgrade for e.g. to version 2106.

From my point of view, it may be a faulty update from Microsoft, as I had the problem on 4 independent laptops and could solve it with a downgrade.

I have also already send a feedback to Microsoft and hope someone or Microsoft can help with that issue.

Kind regards

Answer 4

Hello May,

the issue still occures on version 2111 (Build 14701.20262)

1. Please see the screenshot for the version where the flickering issue is visible.

2. The flickering is not there, after the downgrade for e.g. to version 2106.

From my point of view, it may be a faulty update from Microsoft, as I had the problem on 4 independent laptops and could solve it with a downgrade.

I have also already send a feedback to Microsoft and hope someone or Microsoft can help with that issue.

Kind regards

Answer 5

Hi Marcrixo,

May I know if you need further help?

If so, please feel free to contact me. And I will further assist  you.

Best Regards,

May