Share via

Installation failed Office Mac

Anonymous
2021-10-03T14:04:40+00:00

Hello,

I am running a Mac with High Sierra 10.13.6. I have bought an Office Subscription and tried to install it using office.com/myaccount and then selecting "Install for older version of macOS". When the installer opens, I enter my password and select destination, etc. and about five minutes into the installation, it says that the installation failed. I have tried downloading the installer again, but same result.

What can I do now?

Thank you!

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2021-10-04T04:26:51+00:00

Hi PolarBear,

Thanks for posting in the community.

According to your description, please try to install an older version of Office, like 16.29 or older in Release history for Office for Mac.

Also, based on my search, some members mentioned it was not available to activate Office in the operating system that is older than 10.14. If so, since the latest version of Microsoft 365 requires one of the three most recent versions of macOS, I would like to suggest you upgrade your macOS version.

If you have any updates, please feel free and come back to share with us.

Regards,

George

Was this answer helpful?

1 person found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more