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My device is inactive and I can not use my microsoft account, what shall I do?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
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Hi Mariam Malallah,
Feel free to post back if you need further assistance.
Best Regards,
Waqas Muhammad
Hi Mariam Malallah,
Thanks for sharing updates with us and I really appreciate your effort and your precious time and I know it effect on your daily work and I apologize for this.
To let us help you, if you don't mind, could you please confirm are you using Office 365 Family/Home subscription or Office 365 business subscription. Also please upload a full screenshot of error message so we can understand your exact scenario and provide our suggestion in a productive manner.
I appreciate your understanding and stay safe!!
Best Regards
Waqas Muhammad
I can not connect my laptop with my account
Hi Mariam Malallah,
May I know have any updates regarding to this issue? Feel free to post back if you need further assistance.
Best Regards,
Waqas Muhammad
Hi Mariam Malallah,
As per your description, please don’t worry we can work together to narrow down and resolve the situation.
As you post your question in Excel/education category and you mentioned, “My device is inactive and I can not use my microsoft account, what shall I do? “May I know the error message occur when you open Microsoft 365 apps need to be activated? If you don’t mind, could you please upload a full screenshot for our reference so we can understand your exact scenario and provide our suggestion in a productive manner, perhaps some related screenshots will be helpful.
Also, please confirm are use using Office 365 business/Education subscription account or Office 365 Family/Home subscription.
I appreciate your understanding and stay safe!!
Best Regards
Waqas Muhammad