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I created a new Sign In user flow, and enabled Forced password reset following these instructions:
https://learn.microsoft.com/en-us/azure/active-directory-b2c/force-password-reset?pivots=b2c-user-flow
The user is prompted to create a new password, but when they submit it shows an error: "Unable to validate the information provided", and the password does not get updated.
I noticed that it works correctly if I create the user flow using the Standard (Legacy) version instead of the Recommended version.
Hi @Ben Karczewski , we are investigating your issue and will update you shortly.
Best,
James
Found the problem. I was creating new user accounts myself, not using the sign up flow. And when I created the user, I was selecting "Create user" instead of "Create Azure AD B2C user".
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 54%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Hi, can you please mark your own answer as answered, Doing so helps others find answers to their questions.
Thank you @Ben Karczewski for confirming your answer! I'll repost it here so others can reference it:
"Found the problem. I was creating new user accounts myself, not using the sign up flow. And when I created the user, I was selecting "Create user" instead of "Create Azure AD B2C user"."
Thanks for the answer, unfortunately found after 3 hours of searching. I don't understand why the menu item "Create User" for the normal AD is still available in the Azure AD B2C portal when creating the user, if you run into these obvious errors.