How to remove a sharepoint file on my windows explorer

Question

Hi There,

Needing some help as I had a sharepoint folder just stop syncing so re-added the location and it didn't take over the old it actually started a new location. Now I have a redundant location in my explorer which I deleted the local folder but still left with the location on the explorer. I tried removing the sync option but it isn't showing in the list of files.

Any idease?

Thanks

PII mask by moderate

Answer 1

Hi

Thank you for your question in this community, I am willing to help you solve your problem, according to your description of the problem:

You should not choose to delete the files in the short cut that failed to sync at the beginning. You can directly click stop sync to solve your problem. Now you have deleted the files in yours, so an error occurred.

You can try to refer to the suggestions below：

Go to C:\users<user name>, check if the folder with unwanted SharePoint account exists, if so, delete it.

2. Open Registry Editor and find the following place:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace

3.Find registry with the unwanted folder name in Data column, delete the registry by right click on it.

Note: please first backup the registry before making any changes. You can right click on it > export to save the registry in another location.

WARNING*: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Edit at your own risk.*

3.Then check if that SharePoint account's sync folder will disappear from your computer and check if SharePoint sync client still tries to sign in to that account.

Best Regards

Ethan

Answer 2

Hello,

Please share if there is any update at your end.

Thanks,
Chitrahaas