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Sharepoint Admin- cannot gain access to Admin Center

Anonymous
2022-01-18T13:26:29+00:00

Hi

Is there a problem with accessing the Admin Center within Sharepoint ?

This has gone on all morning.

When I try to access I get the following message.

You can try refreshing the page to solve the problem. You can also wait a few minutes and try again.
CloseSupport Information Correlation ID:<br>wuk#c3f469b***********c7e-f6aca576c5e3 <br> --- --- <br> Error code:<br>0

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Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Anonymous
    2022-01-18T14:03:25+00:00

    Hello David,

    Sorry for the trouble caused at your end.

    As per the description, we understand you are not able to access the SharePoint Online Admin center at your end and I would like to convey that there is a similar incident reported from Microsoft i.e., MO314065 - Admins may be unable to access the Admin Center, where the possible workaround is "users can either clear their browser cache or utilize the private browsing feature*"*

    Since you mentioned this problem is happening from the morning, can you please try to check whether there is any related incident shown in your tenant service health? If not, we need more detailed information about the situation you meet. So, kindly share with us the information below:

    a. Can you access the SharePoint Online admin center via a different browser or InPrivate browser?

    b. Do other admin like SharePoint or Global admin can access the SharePoint Online admin center?

    c. If you try to access the admin center via URL instead of clicking of SharePoint Online admin center from the Admin center page, can you access it? https://tenantname-admin.sharepoint.com

    Thanks for your cooperation. Meanwhile, we will start analyzing the question so we can work to figure out the answer as earliest as we can.

    Best Regards,

    Chitrahaas

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