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MS authenticator unable to add the account

Liam Jordaan 1 Reputation point
2021-08-12T21:25:11.387+00:00

Hi,

I am unable to add my organisation account to the microsoft authenticator app. When I scan a QR code, the app processes it but always comes back with the "Unable to add account" error. I have tried entering the code and URL manually too and the app picks up I am using the same details again (i.e. I am entering the code and URL correctly) but still fails each time with this process too. I have tried numerous QR code refreshes but still the same error.
My administrator has followed the recommended process by requesting that I re-register my MFA through the administrator centre but this has not changed anything.

What can I or my administrator do to resolve this?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Chloe 1 Reputation point
    2022-02-09T05:20:29.003+00:00

    Hi,

    I have exactly the same issue. Does anyone know how to resolve this?

    Thanks :)