WebDav trace logging from Excel

Question

We have integrated Office 365 with our product using the WebDev protocol. The user clicks on a file in our product, the file opens in their locally installed Office 365, and the user's changes are saved back to the file stored in our product.

We have a customer who can save changes back to our product just fine when using Word but can not with Excel or PowerPoint. When we have them turn on the trace logging in our product, we can see that Excel is not making the PUT request when the user clicks the Save button. The preceding LOCK request (and all other HEAD, OPTIONS and GET requests) completed successfully.

Is there any logging in the Office 365 WebDav code that we could turn on that could possibly shed any light on this why the PUT request isn't being made? I have done a lot of searching and have seen references to various registry settings but I haven't gotten anything working and it's not clear if they are relevant in this scenario anyway.

Answer 1

Hi Kate Glickman,

As per your description, please don’t worry we can work together to narrow down and resolve the situation.

It seems you are using WebDAV server to store the files and unfortunately, the WebDAV server related questions are not supported in this community.

To correct place for handling the WebDAV server related issues. if you need assistance, there’s a specific channel for such questions. I requested (please I humbly request you don’t mind) you may contact in Office protocols -Microsoft Q&A ASAP which is a dedicated channel for handling the related queries.

For reference: Development Support

I appreciate your understanding and stay safe!!

Best regards

Waqas Muhammad