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Hi,
In my available applications on the 365 admin panel it states i have a 'project for office (plan e5).
However when i go to the project web app is says the below:
Why is it showing i have access but then doesn't give me access?
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi Cameron,
Thanks for posting in the community.
According to your description, you can’t use Project Web App (Project Online), even your account has the related license. To troubleshoot the issue, I would like to collect some information.
Please unassign the license, Save changes, re-assign the license, Save changes, then wait for several hours and check again.
https://tenantname.sharepoint.com/sites/pwa/Projects.aspx
If re-assign the license doesn’t work and the admin can’t access the PWA site/home page, the issue is likely caused by the backend, not any settings. Based on the situation, I would like to suggest you create a support ticket in the Admin Center> Support> New service request. That support team there will have the correct channel to help you investigate more and find what exactly reason has caused this issue.
Appreciate your understanding and patient.
Regards,
George