Copy Link Error message

Question

I keep getting this error message when trying to copy a photo link so that I can share. Im not sure what the issue is.

CorrelationId: 9d6b7c84-c390-424f-b555-56b4c5371838

Answer 1

Dear Gabriel,
I'll help you with your question.

In order to verify if your files are fine on cloud, in any internet browser on incognito mode (Ctrl+Shift+N) go to below link and access with your personal account:

https://onedrive.live.com

Then, try to open it from there directly on the browser, then try to copy the link from there, if it's work, perform below process at your PC.

1. You can try with an OneDrive Reset, so take a look at following process on the link:
   https://support.microsoft.com/en-us/office/rese...
2. If previous process does not works, you could re-install OneDrive client with following process;
   Do you know how work with the "Regedit"?
3. So, with the keys combinations (Windows + R), you'll open the "Run" windows, then type: regedit
   We need to find OneDrive folder and delete it.
   you will find it in this path:

HKEY_CURRENT_USER\Software\Microsoft\OneDrive

Expand Microsoft folder click on the "arrow", inside you'll see the OneDrive folder, click with "Right-Click" over OneDrive folder and delete all.

This process only remove OneDrive configuration, the data will be fine.
Take a look more information in following support:
https://support.microsoft.com/en-us/office/how-...

4. Next, uninstall OneDrive client from Control Panel and re-install again, you can download it from following link:
   https://support.office.com/en-us/article/onedri...
   Download the last "Production Ring" version and install it.
5. Open the app and sign in, then when you select the folder location for OneDrive (use default folder), maybe will appears a message that says "This folder already has information/data", so, in the same way, select that location and accept.