Add pen is missing

Question

I don’t have any pens or the add pen option anymore. Is there a way to get them back and is so how?

Answer 1

Hi, NikitaEm

Could you please tell me your situation occur suddenly or after a certain update?

Please click whatever one of your Word files >File>Account,

Take a screenshot as following:

（Be careful to hide personal information）

Looking forward to your reply..

Answer 2

Hi thank you for your help unfortunately though it didn’t work. I had tried that when I first noticed the problem and searched it up online and followed the instructions online and I tried again with your instructions but it still didn’t work I also tried installing the latest version and it didn’t change anything. Will it just be like this from now on then, cause I bought my surface because I like using word and I liked that it had the drawing feature I used it all the time.

Answer 3

Hi， NikitaEm

You can first try to reset your Word.

Make sure that there are no files in the following folders:

• Navigate to C:\Users\Username\AppData\Roaming\Microsoft\Word\STARTUP, press Enter to check whether there is a file, if there is, delete it, if not, close it;
• Navigate to C:\Program Files\Microsoft Office\root\Office16\STARTUP or C:\Program Files(x86)\Microsoft Office\root\Office16\STARTUP, check whether there is a professional knowledge file, if so, please also Delete it, if not, close it;

3. Press and hold the Windows+ R at the same time, enter regedit, and press Enter;
4. Locate the following key values ​​in turn, and rename the word folder (right-click it and select rename, for example, rename word to wordold);

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\word

HKEY_CURRENT_USER\Software\Microsoft\Office\word

5. Click Start, enter %AppData%\Microsoft\Templates in the search program and file, and press Enter;
6. Back up and delete files with a .dotm suffix, such as Normal.dotm;
7. After performing the above operations, check the problem.

If the above steps did not solve your problem, you can try to update to the latest version of Word.

According to our test, the latest version of Office 2110 does not currently have this situation.

It is recommended that you could click the following link to download it.

Microsoft account | Services & subscriptions

I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.

Best Regards

Clara Geng | Microsoft Community Support Specialist

Answer 4

It’s not my component. It’s just on word the pen tool is missing and I can’t add anymore tools. As shown in the picture the only drawing tools I have are the pencil, highlighter and editing pen and the add tools options is no longer there.

Answer 5

Hi ,NikitaEm

Welcome to Microsoft Community and thank you for sharing your concern with us today.

I understand that you can't add pen when using Word .

l am glad to offer you help on this issue.

At first, l need you to provide some formal information:

What 's your Office version? What's the type of your pen?

And could you tell me if your pen can be connected with computer successfully or there is a problem with your component?

If you have any additional questions, please do not hesitate to reach out to our support.

Hope for your reply.

Best Regards

Clara Geng | Microsoft Community Support Specialist