Error while creating E5 trial license

Question

Dear Team,

When I am trying to creating trail account O365 E5 it is showing error. I have filed up all details also authenticate my phone number through text message. I am facing this problem after setting my account and click next.

It Is showing "Something went wrong". I have cleared cookies and history. Run my chrome in incognito mode. Still problem has not yet been resolved.

I need help to resolve.

Thanks

MDeba

Answer 1

Hi MDeba

I am following up on your situation.

Is there anything else I can do to help?

Regards,

Mac

Answer 2

Hi MDeba,

hope you are doing well.

Here is what you can try :

• At the left down corner of your screen, in the search box type Internet Explorer to open it.
• In the tools bar, open your Internet Explorer(IE) InPrivate Browsing by right click IE.
• Click settings on the right top of your IE, select compatibility view settings, add Microsoft to the compatibility view.
• Click settings on the right top of your IE, select Internet Options,Privacy, Advanced, tickoverride automatic cookie handling, tickAcceptunderThird-party cookies, click**‘OK’**.
• Click settings on the right top of your IE, select Safety, select Delete browsing history, tick cookies and website dataand History, click Delete.

'

After that try again using IE.

If the issue still occurs, please directly contact our phone support for further assistance.

Get support | Microsoft Docs

Global Customer Service phone numbers (microsoft.com)

Regards,

Mac

Answer 3

Thanks For reply.

I have changed the network and tried to create but I faced same problem (same error). I have used another phone to authenticate via Text Message. Only I kept same mail ID which is from hotmail.com.

Please help to resolve it.

Thanks

MDeba

Answer 4

Hi MDeba,

Greetings.

Regarding this situation, you can first try to use a different network and see if it fixes the issue,

Also what happens when you change your phone number or company name, assuming that you are using a

 VoIP Phone number to register and that you company name is not valid.

I will be waiting for your feedback to see if there is need to collect some information for further assistance.

Regards,

Mac